Return Policy
Return Policy Physical Textbooks
Dearborn has implemented a graduated return policy for physical textbooks, giving you more flexibility. If you are not completely satisfied, return your purchase with your packing slip and order number within 30 days for a full refund. Partial refunds will be granted up to 90 days from purchase. For more information, call 800.972.2220.
- Full refund for the first 30 days after date of purchase
- Returns made 31 to 60 days after date of purchase will be refunded at 75% of the original purchase price
- Returns made 61 to 90 days after date of purchase will be refunded at 50% of the original purchase price
Return Policy eBooks
- 30 Days to return if the code is NOT redeemed
7 days to return if the code IS redeemed (customer will be assessed a 5% Administrative Fee)
You must contact our Customer Service department at [email protected] to obtain a Return Authorization (RA) number. The box the materials are returned in must be postmarked within 30 days of receipt of the order and you need to include the RA number with the returned items. Please return the materials, along with a copy of the original invoice and return authorization number.
All returns should be sent to:
Lakeside Book Company-Returns
Attn: Returns
677 Brighton Beach Road
Menasha, WI 54952