Have a Question?
Are you having trouble finding what you’re looking for? Following are some common questions and general information regarding the website and the services provided by Dearborn.
We continually update this page to reflect the most current user questions.
FAQs
How do I access Instructor Resources?
Instructor Resources are PIN-protected. To obtain the PIN for the title you are looking for, please contact your Client Experience Manager at 800.958.6707 or by email at salesops@dearborn.com.
How do I access Errata updates?
Errata updates are located on the Instructor Resources page. No PIN is required to access errata updates. Instructors and students alike have access to this page to receive updates.
I don't know who my National Account Directors is. How can I get the person’s contact information?
Email us at partners@dearborn.com to find out who your Account Director is and their contact information.
How do I receive the state submittal materials for online courses?
Contact your Client Success Manager at salesops@dearborn.com to receive state submittal materials for online courses.
How do I know when products expire or new products are released?
We are constantly updating our content to remain current with the evolving industry. Visit our Product Updates page for the latest information on all product releases and soon-to-expire products.
Is my credit card transaction/sale secure on your bookstore?
Yes. Secure Socket Layer (SSL) is used to encrypt your personal information, including credit card number, name, address, and social security number. This information cannot be read as it is transmitted online. SSL is used for all pages through which personal information is transmitted.
What is Dearborn’s return policy?
Dearborn discount amount and timing allowed for returns vary by client type and can be reviewed on our return policy page.
Does Dearborn offer online real estate courses?
Yes, REcampus is our exclusive online learning platform that makes it easy for any school to expand into real estate distance education. Through REcampus, your school can create a customized, branded site where students can register and take real estate online courses, from licensing and exam prep to continuing education.
How do I update my REcampus site content, logo, or color scheme?
Many areas of your REcampus portal can be customized to meet your school’s needs. Simply contact your Client Success Manager at 800.958.6707 or by email at salesops@dearborn.com to make these changes.
How do I add or remove available courses on my REcampus site?
Adding and removing courses from your REcampus site can be done by contacting your Client Success Manager at 800.958.6707 or by email at salesops@dearborn.com.
How do I create/edit my REcampus administrator account?
Administrator accounts can only be created by contacting your Client Success Manager at salesops@dearborn.com. Once created, account details can be edited under the myAccount tab in the left navigation (when logged in).
How do I recover my REcampus username and password information?
On your REcampus login screen, click the Forgot username/password link and follow the directions provided.
I am a school administrator and need help with my REcampus site
(e.g., managing the users, enrolling a student, adding portal resources, generating reports on my REcampus site).
Please contact Technical Support at 888.213.5124 or by email at REtechsupport@dearborn.com to receive instructional videos, Fast Facts, and resources pertaining to your REcampus inquiries.
What are the system requirements for Real Estate Accelerator Live Online?
Live Online Technical Specifications:
Computers with operating system:
- macOS X with macOS 10.10 or later
- Windows 11 - Note: Windows 11 is supported on version 5.9.0 or higher.
- Windows 10 - Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
Mobile devices:
- iOS and Android devices
- iOS 10.0 or later:
- Send and receive video using front or rear camera
- iPhone 5 or later, iPad Pro, iPad Mini, iPad 3 or later, iPod touch 4th Generation, iPhone 3GS (no front facing camera)
- iPadOS 13 or later
- Android 5.0x or later
- Surface PRO 2 or higher, running Windows 10 or higher
Notes:
- Tablet PCs running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
- Tablet PCs only support the desktop client.
Bandwidth:
- Required: 1Mbps up, 600kbps down
- Recommended: 2.6Mbps up, 1.8Mbps down
Recommended browsers:
- Windows: Edge 12+, Firefox 27+, Chrome 30+
- macOS: Safari 7+, Firefox 27+, Chrome 30+
- Note: Some features in the web client are not supported on Internet Explorer.
What are the technology requirements for the virtual proctored exams?
Virtual Classroom Exam Proctoring Technical Specifications (Download Specifications PDF):
Students must have access to the internet (broadband wired or wireless (3G or 4G/LTE)) a webcam, and a microphone. Exam proctoring must take place on a laptop or desktop computer.
Computers with operating system:
- macOS X with macOS 10.10 or later
- Windows 11*
- *Note: Windows 11 is supported on version 5.9.0 or higher.
- Windows 10*
- *Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
- Ubuntu 12.04 or higher
- Mint 17.1 or higher
- Red Hat Enterprise Linux 6.4 or higher
- Oracle Linux 6.4 or higher
- CentOS 6.4 or higher
- Fedora 21 or higher
- OpenSUSE 13.2 or higher
- ArchLinux (64-bit only)
Recommended browsers:
- For PC users, we recommend the use of current Chrome, Firefox, or Edge browsers.
- For Mac users, we recommend the use of current Chrome Firefox or Safari browsers.
- We recommend usingfor the best experience in our Virtual Proctoring Classroom.
- Test your connection here.
Webcam and Microphone:
- Many computers are equipped with a webcam and microphone. If yours is not, you will need to acquire these items before your scheduled proctored exam.Students are not permitted to use mobile devices for their virtually proctored exam.
Does Dearborn collect information from website visitors?
Dearborn.com uses Google Analytics and may collect information while you are using our site, which may be used to direct specific advertising upon your return to any of our websites.
Should you wish to learn more about Google remarketing processes you may click on this link: http://www.google.com/ads
If you don’t find the answer to your question in the following list, please contact one of our helpful teams!