Return Policy
Please review, as the policy has recently changed.
Dearborn discount amount and timing allowed for returns vary by client type, as detailed below. For more information, call 800-972-2220.
Return Policy: Physical Textbooks and Book Sets
- Full refund for the first 30 days after date of purchase.
- Returns made 31 to 90 days after date of purchase will be refunded at 50% of the original purchase price.
- Returns will not be accepted after 90 days from original date of purchase.
- Contact Customer Support to obtain a Return Authorization # prior to shipping your return
- Email [email protected] or call 800-972-2220
- Returned books shipped must include the Return Authorization # and a copy of the Original Invoice
- Materials must be returned in like-new, resalable condition for a refund to be issued
- All associated shipping charges from the original order are non-refundable.
2-Year and 4-Year Schools, and Trade Bookstores
- For a full refund, items must be returned within 6 months from the date of purchase
- Returns will not be accepted after 6 months from original date of purchase.
- Contact Customer Support to obtain a Return Authorization # prior to shipping your return
- Email [email protected] or call 800-972-2220
- Returned books shipped must include the Return Authorization # and a copy of the Original Invoice
- Materials must be returned in like-new, resalable condition for a refund to be issued
- All associated shipping charges from the original order are non-refundable.
Student Book Purchases from the Dearborn.com Bookstore
- For a full refund, items must be returned within 30 days from the date of purchase
- Contact Customer Support to obtain a Return Authorization # prior to shipping your return
- Email [email protected] or call 800-972-2220
- Returned books shipped must include the Return Authorization # and a copy of the Original Invoice
- Materials must be returned in like-new, resalable** condition for a refund to be issued
- Dearborn will not ship or return any product back to the sender that was returned in error
- All associated shipping charges from the original order are non-refundable.
All returns should be sent to:
Lakeside Book Company-Returns
Attn: Returns
677 Brighton Beach Road
Menasha, WI 54952
Products not in resalable condition are not eligible for a refund. Dearborn is not responsible for damage incurred on returns during transit. Resalable product is defined as free of stickers, labels, markings, stains/dirt/scuff marks, yellowed book pages, ripped pages/cover, bent corners and other damage.
Dearborn will not ship back or return any product returned in error. For example, if a product is returned without an RA# in your return shipment, or a product that is not resalable, the product will not be returned back to you. The same applies for books received that were damaged during return shipping.
- 30 Days to return if the eBook Code is NOT redeemed.
- 7 days to return if the eBook Code IS redeemed (customer will be assessed a 5% Administrative Fee).