Return Policy
Please review, as the policy has recently changed.
Dearborn discount amount and timing allowed for returns vary by client type, as detailed below. For more information, call 800-972-2220.
Return Policy: Physical Textbooks and Book Sets
Proprietary Schools & Associations: Real Estate
Full refund for the first 30 days after date of purchase
Returns made 31 to 90 days after date of purchase will be refunded at 50% of the original purchase price.
Returns will not be accepted after 90 days from original date of purchase.
Contact Customer Support to obtain a Return Authorization # prior to shipping your return.
- Email reorders@dearborn.com or call 800-972-2220.Returned books shipped must include the Return Authorization # and a copy of the Original Invoice.
Materials must be returned in like-new, resalable condition for a refund to be issued.
All associated shipping charges from the original order are non-refundable.
2-Year and 4-Year Schools, and Trade Bookstores
For a full refund, items must be returned within 6 months from the date of purchase.
Returns will not be accepted after 6 months from original date of purchase.
Contact Customer Support to obtain a Return Authorization # prior to shipping your return.
- Email reorders@dearborn.com or call 800-972-2220.Returned books shipped must include the Return Authorization # and a copy of the Original Invoice.
Materials must be returned in like-new, resalable condition for a refund to be issued.
All associated shipping charges from the original order are non-refundable.
Purchase of Books with Custom Covers
Clients who purchase Dearborn books with custom covers (e.g., special artwork, school logo, and/or unique ISBN) are not refundable because they cannot be resold, unless the purchase agreement expressly includes provisions for returns. Please contact your Sales Representative directly to determine your return terms.
Student Book Purchases from the Dearborn.com Bookstore
For a full refund, items must be returned within 30 days from the date of purchase.
Contact Customer Support to obtain a Return Authorization # prior to shipping your return.
Email reorders@dearborn.com or call 800-972-2220.
Returned books shipped must include the Return Authorization # and a copy of the Original Invoice.
Materials must be returned in like-new, resalable** condition for a refund to be issued.
Dearborn will not ship or return any product back to the sender that was returned in error.
All associated shipping charges from the original order are non-refundable.
All returns should be sent to:
Lakeside Book Company-Returns
Attn: Returns
677 Brighton Beach Road
Menasha, WI 54952
Products not in resalable condition are not eligible for a refund. Dearborn is not responsible for damage incurred on returns during transit. Resalable product is defined as free of stickers, labels, markings, stains/dirt/scuff marks, yellowed book pages, ripped pages/cover, bent corners and other damage.
Dearborn will not ship back or return any product returned in error. For example, if a product is returned without an RA# in your return shipment, or a product that is not resalable, the product will not be returned back to you. The same applies for books received that were damaged during return shipping.
Return Policy: eBooks
30 Days to return if the eBook Code is NOT redeemed
7 days to return if the eBook Code IS redeemed (customer will be assessed a 5% Administrative Fee)